IT Maintenance, Terms and Conditions Service Levels for Maintenance, SLA Annex (10 copies)

The annex can be used when the supplier has committed to certain service levels for maintenance services, such as response time and customer support. It is intended to be used together with IT Maintenance. The Swedish agreements are ordered in bundles of 10 copies in each bundle.

Printed standard contracts are purchased via print on demand: All our standard contracts are printed when the customer makes a purchase of printed standard contracts, so-called print on demand. When purchasing print on demand products, the right of withdrawal ends when the production of the product has begun, which means that the purchase of printed standard contracts is binding.