Agreement regarding: SLA

Clear service levels set the right expectations from the start. With anSLA (Service Level Agreement), the customer and provider can agree on the service level that will apply to an IT service, such as requirements for availability, response times, and incident handling. Here you’ll find ready-made SLA terms forcloud services, IT infrastructure, and IT maintenance, among other things.




Other Types of Standard Contracts

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GDPR

When a supplier processes personal data on behalf of a customer, the processing must be governed by the agreement. With our specific provisions, you will Quick and easy access to ready-made contract terms that helps you clarify how personal data should be handled and what requirements apply. Select the version that best suits your service:

  • Cloud services
  • IT Infrastructure Services
  • Other IT services, such as IT projects, IT services, and agile projects
The provisions include the appendix Specification Regarding the Processing of Personal Data, to be completed by the customer and supplier no later than the date the agreement is entered into. All documents are available at Swedish and English.

IT services

Are you planning to purchase or provide IT services? Our standard agreements offer you ready-made, clear terms and conditions that make it easier to reach an agreement on the terms between the customer and the provider. These standard agreements can be used forservices such asconsulting, programming, project management, and IT infrastructure services. You’ll also find supplementary terms and conditions here for, among other things, service level agreements (SLAs) and the processing of personal data. Get quick and easy access to ready-made contract terms that simplify the transaction between the customer and the supplier.

IT maintenance

When you purchase or providemaintenance and support for hardware, software, or IT systems, it must be clear what is included and what responsibilities the customer and supplier have. TechSverige’s standard agreement for IT maintenance is suitable when you purchase or provide ongoing maintenance and support for hardware, software, and IT systems. These agreements help you clarify the responsibilities, scope, and terms of the maintenance and can be supplemented with provisions regarding, among other things, service level agreements (SLAs) and the processing of personal data.

Deliveries

When you purchase or deliverIT products, systems, or projects, it’s important to clearly define what is to be delivered and what terms and conditions apply. Our standard delivery agreements provide a clear foundation for the transaction and make it easier to reach an agreement from the start. These standard agreements are suitable forIT projects, agile projects, internet projects, and hardware deliveries, among other things. Clear terms for a smoother transaction.

Cloud services

Cloud services place specific requirements on agreements regarding, among other things, availability, liability, service levels, and the handling of personal data. Our standard agreements provide a clear foundation for both the customer and the supplier. Here you will find agreements for cloud services as well as supplementary terms and conditions forSLAs and the processing of personal data. All documents are available in Swedish and English.

Other

Here you will find standard agreements and supplementary documents for other types of services and business situations in the tech sector. The selection includes, among other things, confidentiality agreements, general terms and conditions for services, and agreements for IT projects and welfare technology.