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Article number: T-053-P Categories: ,

Welfare Technology and Services, Terms and Conditions Service Levels SLA Annex

This SLA Addendum is intended to be applied in conjunction with TechSverige’s General Terms and Conditions on Welfare Technology and Services. The SLA Addendum constitutes an addendum to the agreement entered into by the parties (“the Agreement”).

If there is any conflict between the Agreement as a whole and this SLA Addendum, the portions of the Agreement drawn up by the parties, including other addenda, shall take precedence over this SLA Addendum.

A prerequisite for the use of this SLA Addendum is that an agreed-upon Level of Service has been established in Section 2.1 and that the applicable price reduction in the event of non-compliance has been agreed upon in Section 7.1 below or elsewhere in the Agreement.

Item No.: T-053-P Categories: ,
Swedish

Contents of the Agreement

  • Definitions
  • Agreed Availability
  • Agreed service level for turnaround time
  • Reporting of interruptions
  • Measurement
  • Follow-up
  • Price deduction for non-compliance with the agreed service level

Often used in combination with

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