IT Infrastructure Services, General Provisions (10 copies)

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IT Infrastructure Services can be used when the provider performs infrastructure services, such as operations and workplace services, on an ongoing basis for the customer, regardless of where this takes place. IT Infrastructure Services has replaced IT Operations.
Updated in 2020 regarding personal data due to Regulation (EU) 2016/679 (GDPR).

Printed standard contracts are purchased via print on demand: All our standard contracts are printed when the customer makes a purchase of printed standard contracts, so-called print on demand. When purchasing print on demand products, the right of withdrawal ends when the production of the product has begun, which means that the purchase of printed standard contracts is binding.

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Article number: T-018-P Category:

Contents

Definitions
Supplier's commitment
Customer's commitment
Takeover - New establishment of the service
Takeover of staff, equipment, software, etc.
Modification of the service
Documentation
Collaborative relationships
Remuneration, fees and payment conditions
Fees and charges
Travel expenses
Other compensation
Final claims
Risk of equipment, software and data
Intellectual property rights
Infringement of intellectual property rights
Security
Personal data
Audit (review)
Confidentiality
Liability for the service
Limitation of liability
Business ethics principles
Contract period
Early termination
Termination of cooperation
Notifications
Assignment
Applicable law, dispute